Records Officer
Accra
Purpose Statement:
The position holder is responsible for creating new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records for efficient service delivery.
Principal Responsibilities
- Maintains patient confidence by keeping patient records information confidential.
- Serves and protects the hospital by adhering to professional standards, hospital policies and procedures
- Take detailed patient bio data to initiate medical record registration by assigning medical records number (MRN).
- Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
- Maintains record availability by processing folders into the department; using mark-off procedures for easy retrieval and replacement of client or patient file.
- Retrieves medical records by following chart-out procedures; documenting reasons folders cannot be retrieved for statistical and follow-up purposes.
- Keeps health care providers i.e. (individual units) informed by communicating availability or unavailability of record/file.
- Maintains quality results by following hospital standards by ensuring continuity of work operations
- Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Prepare a statistical report detailing attendance demo graphs/Bio data of attendance on weekly basis etc.
- Ensure content of folders are standardized and arranged chronologically from current to old.
- Use the E-archives software to register, file and retrieve folder while ensuring folders on the shelves are properly arranged and marked.
- Assist in collating quality improvement and assurance and risk reports and submitting same to the quality coordinators monthly.
- Any other duties that may be assigned from time to time by management
PERSON SPECIFICATION
Qualification and Work Experience
- Degree/HND in Information Management/Library Studies & Archival Studies or equivalent relevant field.
- Minimum of one year experience in records within a hospital will be an added advantage
Technical Competencies
- Ability to use Microsoft Office Suite (at least Word and Excel)
- Meticulous attention to detail with the ability to multi-task.
- Strong planning and organizing abilities to set up and manage the clinical rotation.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to work independently and as part of a team.
- Excellent documentation skills
Personal Competencies
- Strong communication skills; both oral and written
- Ability to establish and maintain effective working relationships with all levels of staff
- Innovative with the ability to generate creative ideas for improvement to service and methods of work
- Good organizational skills and the ability to manage time and prioritize work
- Meticulous and detail oriented
- Ability to work well under pressure
- Ability to maintain a high level of confidentiality
- Ability to handle sensitive and confidential materials and matters with discretion and tact
- High standards of personal integrity and adherence to professional and ethical standards
- Must be consistent and fair
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